Shipping policy

Shipping Policy

Last updated: September 5, 2026

Thank you for shopping with Kavilora. We want your order to arrive safely and keep you informed throughout the delivery process. Please review the following information before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that order processing time is separate from shipping time. During peak shopping periods, product launches, promotions, or holidays, processing may take slightly longer than usual.

Shipping Destinations

The countries and regions currently available for delivery will be displayed at checkout.

If a shipping option appears after you enter your delivery address, we are able to ship your order to that location. If no shipping option is available, we are currently unable to deliver to that address.

Shipping Rates

Shipping costs and available delivery methods are calculated and displayed at checkout based on your destination and order details.

Qualifying orders over $69 receive free tracked shipping. When your order qualifies, the free shipping option will be applied or displayed automatically at checkout.

Estimated Delivery Time

Our estimated standard delivery time is:

7–15 business days after your order has been dispatched

This estimate does not include the 1–3 business days required to process your order.

Delivery times are estimates rather than guaranteed arrival dates. The actual delivery time may vary depending on your location, the shipping carrier, customs processing, local delivery conditions, severe weather, public holidays, or other circumstances outside our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 72 hours to update after the carrier receives your parcel. If your tracking link does not show an update immediately, please allow additional time before contacting us.

Please check your email address and spam or junk folder for your shipping confirmation.

Orders Shipped in Multiple Packages

Some orders may be shipped in more than one package due to product availability, warehouse location, parcel size, or weight.

When an order is divided into multiple packages, the packages may arrive on different dates. You will receive separate tracking information for each shipment when available.

You will not be charged additional shipping fees solely because we divide an order into multiple packages.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check the following information before submitting your order:

  • Recipient’s full name

  • Street address and apartment or unit number

  • City, state, and ZIP or postal code

  • Country or region

  • Contact telephone number

If you notice an error in your shipping address, contact us as soon as possible at support@kavilora.com.

We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipping has begun.

Kavilora is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us for this reason, additional shipping charges may apply before it can be sent again.

Customs Duties and Import Taxes

For orders delivered outside the country or region from which they are shipped, customs duties, import taxes, or handling fees may apply.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. Customs policies vary by destination, so we recommend checking with your local customs authority before ordering.

Customs processing may also cause delivery delays that are outside Kavilora’s control.

Delayed Shipments

Occasional shipping delays may occur because of carrier congestion, severe weather, customs inspections, public holidays, transportation disruptions, or other events outside our reasonable control.

If your package has not arrived after the estimated delivery period, please:

  1. Review the latest tracking information.

  2. Allow up to 72 hours for recent tracking events to appear.

  3. Contact the shipping carrier for additional delivery information.

  4. Email support@kavilora.com if you still need assistance.

Please include your order number and tracking number so that we can review the shipment more efficiently.

Package Marked as Delivered but Not Received

If the tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around your entrance, mailbox, porch, garage, reception desk, parcel locker, or other safe delivery locations.

  2. Ask members of your household, neighbours, building management, or reception staff whether they accepted the package.

  3. Contact the shipping carrier directly to request delivery details.

  4. Email support@kavilora.com with your order number and tracking number if the package is still missing.

We will review the available shipping information and assist you with the next appropriate steps.

Lost, Damaged, or Returned Packages

If your tracking information has not updated for an unusually long period, your package arrives damaged, or the carrier returns the package to the sender, please contact us at support@kavilora.com.

For damaged packages, please keep the original packaging and send us clear photographs of:

  • The shipping package

  • The shipping label

  • The damaged product

  • Any damaged internal packaging

We will review the situation and determine the appropriate solution based on the circumstances and available carrier information.

Returns and refunds remain subject to our Returns & Refunds Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately at support@kavilora.com.

We will do our best to accommodate your request. However, changes and cancellations cannot be guaranteed after an order has entered processing or has been dispatched.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact:

Email: support@kavilora.com
Response time: Within one business day, Monday through Friday, excluding public holidays