After checkout, we’ll send an order confirmation to the email address you provided. If you don’t see it, check your spam or promotions folder and make sure the email address entered at checkout was correct.

Contact us as soon as possible. We’ll try to help, but changes and cancellations are not guaranteed once processing or fulfilment has started. If the order has already shipped, the normal return process applies.

Available destinations and shipping methods are shown at checkout. If your location is not available, contact us before ordering and we’ll confirm whether delivery is possible.

Orders are usually processed within 1–3 business days. Standard delivery typically takes 7–15 business days after dispatch. Delivery dates are estimates and may be affected by customs reviews, local carrier delays, severe weather or peak seasons.

We’ll email a tracking link when your order ships. Tracking may take up to 72 hours to update after the carrier receives the parcel.

Some orders may be shipped in separate packages. Each package can have its own tracking number and may arrive on a different day. You’ll receive tracking information for each shipment when available.

Check safe locations, building reception and nearby neighbours first. Then contact the carrier using your tracking number. If the parcel still cannot be located, email us with your order number and tracking details so we can review the next steps.

You may request a return for an eligible item within 30 days of delivery. Items must be unused, unworn, unwashed and in their original condition with packaging and accessories. Some hygiene-sensitive, personalised and final-sale items may not be returnable unless faulty.

Email support@kavilora.com before sending anything back. Include your order number, the item, the reason for the return and clear photos when the item is damaged, defective or incorrect. If approved, we’ll provide the correct return instructions and address.

Contact us promptly and keep the item, packaging and shipping label. Send your order number and clear photos showing the issue. We’ll review the details and provide the appropriate resolution.

Available payment methods are displayed at checkout. Prices are shown in USD unless a different market or currency is selected. Your bank or payment provider may apply currency-conversion or international transaction fees.

Use our Contact Us form or email support@kavilora.com. Include your order number when you have one. We usually reply within one business day, Monday through Friday, excluding public holidays.